Your privacy matters.

Information we collect

When you ask us to arrange a private chauffeur journey, we may collect your name, email address, WhatsApp number, travel dates, pick-up details, guest count, chosen vehicle and any special requests you choose to share.

How we use your information

We use these details to check availability, prepare your reservation, contact you about your journey and coordinate the chauffeur service you requested. We only ask for information that helps us arrange or support your booking.

WhatsApp and email

We may contact you through WhatsApp or email to confirm your car, dates, pick-up details and chauffeur information. You can ask us to stop non-essential messages at any time by contacting our concierge.

Sharing your information

We share relevant booking details only with the people who need them to provide your requested service, such as your chauffeur and our booking support team. We do not sell your personal information.

Cookies and analytics

Our website may use essential cookies and, when enabled, analytics tools to understand how the site is used and improve the booking experience. Analytics configuration can be changed as the site develops.

Keeping information secure

We take reasonable technical and organisational steps to protect the information submitted through this website. No online transmission or storage method can be guaranteed completely secure.

How long we keep information

We keep reservation details only for as long as they are needed to respond to your request, provide the service, resolve questions and meet applicable record-keeping obligations.

Your choices

You may ask what personal information we hold about you, request a correction, or ask us to delete it where applicable. To make a request, contact our concierge at info@balitouria.com.

Contact Bali Touria

If you have a question about this policy or how your information is handled, message our concierge on WhatsApp or email info@balitouria.com.